FAQ
Where do you ship?
We ship plants anywhere in Canada. All orders are packed with care and sent via tracked shipping.
Do you ship plants in winter?
Yes. In cold months we add insulation and heat packs, and we check the weather along the route before your plant leaves. If conditions look risky, we'll hold your order until it's safe and let you know.
Do you offer local pickup?
Yes — pickup is available in Richmond, BC. Please message me on instagram to arrange the purchase and pickup time.
Do you have a physical store?
We're an online shop based in Vancouver, BC. You can browse everything at vancouverrareplants.com or follow @vancouverrareplants on Instagram for new arrivals.
Why buy from a Canadian seller?
No customs delays, no surprise border fees, and no phytosanitary certificate hassles. Your plant travels domestically and arrives faster and healthier.
What does "acclimated" mean?
Our plants are grown and settled in Canadian indoor conditions — not fresh imports still in shock. They adjust to your home much more easily.
How are plants packaged?
Each plant is secured in its pot, wrapped to protect leaves, and boxed with padding. In winter we add heat packs and insulation at no extra guesswork — we decide what's needed based on the forecast.
What if my plant arrives damaged?
Send us a photo within 24 hours of delivery and we'll make it right with a replacement or refund.
Are your plants pest-free?
Every plant is inspected before it ships. If you ever spot anything, tell us right away and we'll help you treat it.
Can I reserve or hold a plant?
Message us on Instagram (@vancouverrareplants) and we'll do our best — holds are first come, first served.
What payment methods do you accept?
All major credit cards, debit, and Shop Pay through our secure checkout.
Do you restock sold-out plants?
Often, yes. Join our email list or follow us on Instagram — that's where restocks get announced first.